Connections Magazine News and Information
Connections Magazine News and Information: Tag Archive for call center news

AnswerNet Launches Video Chat Moderation Service

Posted by Peter DeHaan at 5/18/2012 6:11 AM | Add Comment

Read the June 2012 issue of Connections Magazine

Posted by Peter DeHaan at 5/17/2012 9:26 AM | Add Comment

2012 PACE / ATA Awards

Posted by Peter DeHaan at 5/14/2012 2:43 PM | Add Comment

ATA Becomes PACE: The Professional Association for Customer Engagement

Posted by Peter DeHaan at 5/14/2012 11:07 AM | Add Comment

Synergy Solutions Appoints Christa Heibel as Chief Operating Officer

Posted by Peter DeHaan at 5/10/2012 9:32 AM | Add Comment

Call Center Week’s Exhibit Hall Pass

Posted by Peter DeHaan at 5/4/2012 8:19 AM | Add Comment

Professional Teledata Introduces PInnacle Sentry

Posted by Peter DeHaan at 5/2/2012 9:20 AM | Add Comment

Alston Tascom Announces New SoftSwitch

Posted by Peter DeHaan at 4/30/2012 7:33 PM | Add Comment

Amtelco IS Appointments Updates

Posted by Peter DeHaan at 4/30/2012 5:58 PM | Add Comment

Read the May 2012 issue of Connections Magazine

Posted by Peter DeHaan at 4/23/2012 2:56 PM | Add Comment

At Home Strategies for Success Workshops

Posted by Peter DeHaan at 4/13/2012 2:35 PM | Add Comment

Amtelco Announces New VPs

Posted by Peter DeHaan at 4/3/2012 10:00 AM | Add Comment

Focus Telecommunications Turns 25

Posted by Peter DeHaan at 4/2/2012 11:10 AM | Add Comment

ForeSee Benchmarks Call Center Satisfaction

Posted by Peter DeHaan at 3/29/2012 3:49 PM | Add Comment

Read the April 2012 issue of Connections Magazine

Posted by Peter DeHaan at 3/23/2012 7:54 AM | Add Comment

Startel Corporation Announces New Western Area Sales Manager

Posted by Peter DeHaan at 3/6/2012 10:42 AM | Add Comment

Gila Agent Saves Caller’s Life During Customer Service Call

Posted by Peter DeHaan at 3/2/2012 2:24 PM | Add Comment

Call Centre Canada: April 23-26 (save 10%)

Posted by Peter DeHaan at 2/24/2012 10:37 AM | Add Comment

FCC Amends Telephone Consumer Protection Act Regulations

Posted by Peter DeHaan at 2/21/2012 1:47 PM | Add Comment

Professional Teledata Welcomes Leah Sundin as New Marketing Coordinator

Posted by Peter DeHaan at 2/21/2012 10:07 AM | Add Comment

Read the March 2012 issue of Connections Magazine

Posted by Peter DeHaan at 2/16/2012 12:07 PM | Add Comment

ATA Applauds FCC Robocall Announcement

Posted by Peter DeHaan at 2/15/2012 5:56 PM | Add Comment

Quality Contact Solutions Celebrates Anniversary

Posted by Peter DeHaan at 2/15/2012 10:51 AM | Add Comment

FCC Mandates Paging Migration to Narrowbanding

Posted by Peter DeHaan at 1/30/2012 4:40 PM | Add Comment

Customer-Centric Focus with STA’s Latest Webinar Series

Posted by Peter DeHaan at 1/30/2012 3:46 PM | Add Comment

Professional Teledata Adds Call Center Analytic Reports

Posted by Peter DeHaan at 1/30/2012 3:12 PM | Add Comment

TeleServices Direct Opens Call Center in Madison County

Posted by Peter DeHaan at 1/25/2012 4:13 PM | Add Comment

Oaisys Promotes Gary Kevin Dumbrowsky and Greg Floyd

Posted by Peter DeHaan at 1/24/2012 10:43 AM | Add Comment

Intelliverse Introduces Cloud Solutions for Contact Centers

Posted by Peter DeHaan at 1/23/2012 10:42 AM | Add Comment

Brandon Davis Joins DialAmerica

Posted by Peter DeHaan at 1/23/2012 10:41 AM | Add Comment

Call Center Week: June 04-08, 2012 (save 10%)

Posted by Peter DeHaan at 1/20/2012 4:32 PM | Add Comment

SatCom Marketing Named Time Warner Cable 2011 Vendor Of The Year

Posted by Peter DeHaan at 1/20/2012 10:39 AM | Add Comment

ATA Names New EVP of Membership Development

Posted by Peter DeHaan at 1/9/2012 10:15 AM

Read the Jan/Feb 2012 issue of Connections Magazine

Posted by Peter DeHaan at 1/5/2012 3:27 PM | Add Comment

Etech Handled 10 Million Chat Sessions In 2011

Posted by Peter DeHaan at 1/4/2012 10:45 AM

ATA Names Christine Haerich as VP of Membership Services

Posted by Peter DeHaan at 12/20/2011 5:10 PM

CAM-X 48th Annual Convention & Trade Show: October 16-19, 2012

Posted by Peter DeHaan at 12/12/2011 1:25 PM

Read the December 2011 issue of Connections Magazine

Posted by Peter DeHaan at 11/28/2011 10:05 AM

ATA Annual Convention & Expo: April 29 – May 2, 2012

Posted by Peter DeHaan at 11/21/2011 10:05 AM

ATA Announces 2012 Board of Directors

Posted by Peter DeHaan at 11/9/2011 5:31 PM

OnviSource Introduces Automated QA

Posted by Peter DeHaan at 11/8/2011 4:13 PM

Startel Now Employee-Owned

Posted by Peter DeHaan at 11/8/2011 7:24 AM

Amtelco miOnCall Offers Calendar Sync

Posted by Peter DeHaan at 11/7/2011 11:08 AM

ATA "Call for Speakers" for 2012 Convention & Expo

Posted by Peter DeHaan at 11/3/2011 9:39 AM

CenturiSoft Announces Email Encryption

Posted by Peter DeHaan at 10/26/2011 11:01 AM

OnviSource Rolls Out OnviCloud; Named Top Partner

Posted by Peter DeHaan at 10/25/2011 12:30 PM

Professional Teledata adds “Secure Messaging”

Posted by Peter DeHaan at 10/20/2011 11:21 AM

Read the November 2011 issue of Connections Magazine

Posted by Peter DeHaan at 10/20/2011 10:07 AM

2012 Call Center Summit - January 23-26, 2012

Posted by Peter DeHaan at 10/15/2011 6:18 PM

Pat Vos Is 2011 Tom Ryan Award Recipient

Posted by Peter DeHaan at 10/13/2011 11:32 AM

Amtelco’s Innovation Machine

Posted by Peter DeHaan at 10/4/2011 8:22 AM

ATA-SRO Seal of Accreditation Awarded to Etech Global Services

Posted by Peter DeHaan at 10/3/2011 9:20 AM

Read the October 2011 issue of Connections Magazine

Posted by Peter DeHaan at 9/26/2011 10:29 AM

Hosting "Saves" Call Centers

Posted by Peter DeHaan at 9/6/2011 12:36 PM

Amtelco’s Appointment Reminder Available as Hosted Service

Posted by Peter DeHaan at 9/6/2011 11:11 AM

Read the September 2011 issue of Connections Magazine

Posted by Peter DeHaan at 8/29/2011 1:14 PM

Amtelco’s Soft Agent Integrates with Cisco UCM and UCCE

Posted by Peter DeHaan at 8/8/2011 3:55 PM

FCC Chairman Genachowski Unveils Partnership to Create Jobs

Posted by Peter DeHaan at 8/4/2011 1:58 PM

Peter DeHaan Keynote Speaker at SNUG

Posted by Peter DeHaan at 8/4/2011 9:30 AM

Phil Grudzinski Selected to Head the ATA

Posted by Peter DeHaan at 7/26/2011 3:12 PM

Angela Morris Awarded Customer Engagement Professional Designation

Posted by Peter DeHaan at 7/26/2011 1:11 PM

Verint to Acquire Vovici

Posted by Peter DeHaan at 7/19/2011 3:58 PM

First-Ever ATA Midwest Chapter Meeting in Des Moines

Posted by Peter DeHaan at 7/12/2011 1:45 PM

Read the July/August 2011 issue of Connections Magazine

Posted by Peter DeHaan at 7/8/2011 1:17 PM

Customer Management IQ and IQPC to Host International Contact Center Summit

Posted by Peter DeHaan at 7/1/2011 10:10 AM

Amtelco miSecureMessages Adds BlackBerry App

Posted by Peter DeHaan at 6/21/2011 9:03 AM

InfoCision Taps Real-Time Agent Personality Matching Technology

Posted by Peter DeHaan at 6/17/2011 2:51 PM

New State Regulations Effect Call Centers

Posted by Peter DeHaan at 6/10/2011 3:46 PM

FindATeleserviceAgency.com Adds New Headings

Posted by Peter DeHaan at 6/3/2011 4:34 PM

ATA Launches CEO Search

Posted by Peter DeHaan at 5/20/2011 4:16 PM

Quality Contact Solutions Expands At-Home Call Center Operations

Posted by Peter DeHaan at 5/20/2011 10:31 AM

Read the June 2011 issue of Connections Magazine

Posted by Peter DeHaan at 5/19/2011 5:44 PM

Amtelco Provides Extra Agent Seats As Needed; Adds Colocation Services

Posted by Peter DeHaan at 5/3/2011 2:50 PM

Telescan Rolls Out Appointment Scheduler, Hosted Disaster Service

Posted by Peter DeHaan at 4/28/2011 5:56 PM

Read the May 2011 issue of Connections Magazine

Posted by Peter DeHaan at 4/25/2011 10:39 AM

Rafael Manzon to Head Contact Center Compliance

Posted by Peter DeHaan at 4/6/2011 6:00 AM

Call Center Week to be in Vegas, June 13-17

Posted by Peter DeHaan at 4/5/2011 12:51 PM

Amtelco Introduces Notification System

Posted by Peter DeHaan at 4/4/2011 12:57 PM

Read the April 2011 issue of Connections Magazine

Posted by Peter DeHaan at 3/29/2011 10:00 AM

2011 Call Center Salary Guide Available

Posted by Peter DeHaan at 3/22/2011 2:42 PM

ATA Convention & Expo Photos

Posted by Peter DeHaan at 3/15/2011 10:09 AM

Etech Launches Technology Division

Posted by Peter DeHaan at 3/9/2011 12:40 PM

Amtelco Introduces miSecureMessages Encrypted Messaging

Posted by Peter DeHaan at 3/7/2011 3:45 PM

LinxScheduler: Szeto’s New Workforce Management Software

Posted by Peter DeHaan at 3/7/2011 3:28 PM

CAM-X 2011 Events

Posted by Peter DeHaan at 3/5/2011 4:22 PM

OEO Association Meets in Vegas for Annual Meeting

Posted by Peter DeHaan at 3/4/2011 9:55 PM

Kasza to Serve TeamSNUG Board President

Posted by Peter DeHaan at 3/4/2011 3:02 PM

Answer Quick Receives Call Center Re-Certification

Posted by Peter DeHaan at 3/2/2011 8:05 AM

Call Recorder Identifies Agents by Their Voice

Posted by Peter DeHaan at 3/1/2011 1:04 PM

Read the March 2011 issue of Connections Magazine

Posted by Peter DeHaan at 2/22/2011 11:36 AM

ATA Convention Update

Posted by Peter DeHaan at 2/1/2011 11:01 AM

Amtelco Receives US Patent; Unveils miOnCall

Posted by Peter DeHaan at 1/28/2011 5:57 PM

ATA Names Robert Kobek as Interim President

Posted by Peter DeHaan at 1/25/2011 1:55 PM

360'CRM Optimizes Vendor Partners for Time Warner Cable

Posted by Peter DeHaan at 1/21/2011 4:38 PM

NAEO Annual Conference to be Held March 13-16 in New Orleans

Posted by Peter DeHaan at 1/19/2011 1:18 PM

RDI Marketing to Acquire Client Development Services

Posted by Peter DeHaan at 1/19/2011 1:06 PM

Dean Garfinkel Joins Quality Contact Solutions

Posted by Peter DeHaan at 1/18/2011 11:02 AM

US Contact Centers Complaints Increase 40% During Downturn

Posted by Peter DeHaan at 1/17/2011 3:10 PM

Ameridial Names Mark Schmidt President

Posted by Peter DeHaan at 1/17/2011 8:31 AM

The Jan/Feb 2011 issue of Connections Magazine is now available online

Posted by Peter DeHaan at 1/6/2011 4:14 PM
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