Connections Magazine News and Information: Recent Commentshttp://newsfeed.connectionsmagazine.comQuick BlogcastSat, 11 Feb 2012 12:58:14 GMTComment on Interesting Call Center Statisticshttp://newsfeed.connectionsmagazine.com/2009/01/21/stats.aspx#comment-3046568telephone survey servicesHow are the figures this year? I hope the stats are better for North American call centers.http://newsfeed.connectionsmagazine.com/2009/01/21/stats.aspx#comment-3046568Mon, 26 Apr 2010 06:43:42 GMTComment on Abby Leibowitz Named to 40 Under Forty Listhttp://newsfeed.connectionsmagazine.com/2010/04/14/leibowitz.aspx#comment-3008956Abby LeibowitzI am thrilled to be a part of such an innovative and fun industry. Thank you to everyone for your mentorship and support.http://newsfeed.connectionsmagazine.com/2010/04/14/leibowitz.aspx#comment-3008956Wed, 14 Apr 2010 15:42:59 GMTComment on Nice Systems Researches Contact Center Technology Trendshttp://newsfeed.connectionsmagazine.com/2009/10/14/nice.aspx#comment-2526089Contact Center TechnologyThanks for sharing survey. Hosted contact center are giving more benefits compare to premises based onehttp://newsfeed.connectionsmagazine.com/2009/10/14/nice.aspx#comment-2526089Wed, 28 Oct 2009 09:17:40 GMTComment on WW-Outsourcing International Adds Outboundhttp://newsfeed.connectionsmagazine.com/2008/11/05/wwoutsourcing.aspx#comment-2456211Predictive DialerThe predictive dialer is a great software to use. Call centers benefit from it in many ways.http://newsfeed.connectionsmagazine.com/2008/11/05/wwoutsourcing.aspx#comment-2456211Sun, 27 Sep 2009 03:04:05 GMTComment on Professional Teledata Announces SMS Text Messaging Integrationhttp://newsfeed.connectionsmagazine.com/2008/09/24/professionalteledata.aspx#comment-1390214Rick BowenAny communication via SMS that is not processed trough approved and provisioned short codes should not be permitted. As the end-users in most cases do not have the ability to Opt-out or block. Whereas SMS sent through applications using short codes, the end users always have the ability to opt-out, leaving the choice with them. No accusations or finger pointing toward Pinnacle, but there are quite a few companies using similar applications and this has resulted in class action lawsuits pending against the major US carriers because the end users can't block or opt-out, therefore receiving numerous unsolicited text messages and at sometimes as much as $0.20 a message.http://newsfeed.connectionsmagazine.com/2008/09/24/professionalteledata.aspx#comment-1390214Wed, 24 Sep 2008 19:23:08 GMTComment on Podcast Interview with Ken Smith of Combat Wounded Call Centerhttp://newsfeed.connectionsmagazine.com/2008/05/13/podcast-interview-with-ken-smith-of-combat-wounded-call-center.aspx#comment-1046793Daphne WagnonIt's nice to know about other hiring options!http://newsfeed.connectionsmagazine.com/2008/05/13/podcast-interview-with-ken-smith-of-combat-wounded-call-center.aspx#comment-1046793Thu, 15 May 2008 16:34:22 GMTComment on Podcast Interview with Ken Smith of Combat Wounded Call Centerhttp://newsfeed.connectionsmagazine.com/2008/05/13/podcast-interview-with-ken-smith-of-combat-wounded-call-center.aspx#comment-1043878Ken SmithThe "Combat Veteran Call Center" stands ready for any assignment, large or small, using the combat wounded as your agents. Each has undergone 600 hours of training, and each is eager for work.http://newsfeed.connectionsmagazine.com/2008/05/13/podcast-interview-with-ken-smith-of-combat-wounded-call-center.aspx#comment-1043878Wed, 14 May 2008 13:21:59 GMTComment on Podcast Interview with Ken Smith of Combat Wounded Call Centerhttp://newsfeed.connectionsmagazine.com/2008/05/13/podcast-interview-with-ken-smith-of-combat-wounded-call-center.aspx#comment-1043675Gary PudlesThis is inspiring. Thanks Peter and Connections Magazine for all of your contributions to the industry.http://newsfeed.connectionsmagazine.com/2008/05/13/podcast-interview-with-ken-smith-of-combat-wounded-call-center.aspx#comment-1043675Wed, 14 May 2008 11:48:47 GMT