Connections Magazine News and Information: Recent Comments

Comment on Nice Systems Researches Contact Center Technology Trends

Contact Center Technology — Wed, 28 Oct 2009 09:17:40 GMT

Thanks for sharing survey. Hosted contact center are giving more benefits compare to premises based one

Comment on WW-Outsourcing International Adds Outbound

Predictive Dialer — Sun, 27 Sep 2009 03:04:05 GMT

The predictive dialer is a great software to use. Call centers benefit from it in many ways.

Comment on Professional Teledata Announces SMS Text Messaging Integration

Rick Bowen — Wed, 24 Sep 2008 19:23:08 GMT

Any communication via SMS that is not processed trough approved and provisioned short codes should not be permitted. As the end-users in most cases do not have the ability to Opt-out or block. Whereas SMS sent through applications using short codes, the end users always have the ability to opt-out, leaving the choice with them. No accusations or finger pointing toward Pinnacle, but there are quite a few companies using similar applications and this has resulted in class action lawsuits pending against the major US carriers because the end users can't block or opt-out, therefore receiving numerous unsolicited text messages and at sometimes as much as $0.20 a message.

Comment on Podcast Interview with Ken Smith of Combat Wounded Call Center

Daphne Wagnon — Thu, 15 May 2008 16:34:22 GMT

It's nice to know about other hiring options!

Comment on Podcast Interview with Ken Smith of Combat Wounded Call Center

Ken Smith — Wed, 14 May 2008 13:21:59 GMT

The "Combat Veteran Call Center" stands ready for any assignment, large or small, using the combat wounded as your agents. Each has undergone 600 hours of training, and each is eager for work.

Comment on Podcast Interview with Ken Smith of Combat Wounded Call Center

Gary Pudles — Wed, 14 May 2008 11:48:47 GMT

This is inspiring. Thanks Peter and Connections Magazine for all of your contributions to the industry.

Comment on Outbound Calling: Past, Present, and Future

Raj Kanojia — Wed, 02 Apr 2008 20:33:50 GMT

The poor selling can also depend on which time you are calling to your prospectus, most of the times outsource call centers do not follow time zone and result customer denied to listen or ask to mark DNC.

Most of the person do not scrub list for DNC specially if outsource company dial their own list.

About quality of agents, it all comes with experience and control and guidance of quality controller and trainer, instead to hire 10 best quality agents, should opt best trainer and quality controller which can produce more and more quality agents and help to creak the sales.

The calling and selling stats, productivity and quality score help lots if instructor knows how to use them