2012-02-11T12:52:38Z http://newsfeed.connectionsmagazine.com/comments/atom.aspx Quick Blogcast tag:newsfeed.connectionsmagazine.com,2010-04-26:3046568 telephone survey services http://www.bigfootglobal.com 2010-04-26T06:43:42Z 2010-04-26T06:43:42Z How are the figures this year? I hope the stats are better for North American call centers. tag:newsfeed.connectionsmagazine.com,2010-04-14:3008956 Abby Leibowitz http://www.callexperts.com 2010-04-14T15:42:59Z 2010-04-14T15:42:59Z I am thrilled to be a part of such an innovative and fun industry. Thank you to everyone for your mentorship and support. tag:newsfeed.connectionsmagazine.com,2009-10-28:2526089 Contact Center Technology http://www.echopass.com/ 2009-10-28T09:17:40Z 2009-10-28T09:17:40Z Thanks for sharing survey. Hosted contact center are giving more benefits compare to premises based one tag:newsfeed.connectionsmagazine.com,2009-09-26:2456211 Predictive Dialer 2009-09-27T03:04:05Z 2009-09-27T03:04:05Z The predictive dialer is a great software to use. Call centers benefit from it in many ways. tag:newsfeed.connectionsmagazine.com,2008-09-24:1390214 Rick Bowen 2008-09-24T19:23:08Z 2008-09-24T19:23:08Z Any communication via SMS that is not processed trough approved and provisioned short codes should not be permitted. As the end-users in most cases do not have the ability to Opt-out or block. Whereas SMS sent through applications using short codes, the end users always have the ability to opt-out, leaving the choice with them. No accusations or finger pointing toward Pinnacle, but there are quite a few companies using similar applications and this has resulted in class action lawsuits pending against the major US carriers because the end users can't block or opt-out, therefore receiving numerous unsolicited text messages and at sometimes as much as $0.20 a message. tag:newsfeed.connectionsmagazine.com,2008-05-15:1046793 Daphne Wagnon http://comnetmessage.com 2008-05-15T16:34:22Z 2008-05-15T16:34:22Z It's nice to know about other hiring options! tag:newsfeed.connectionsmagazine.com,2008-05-14:1043878 Ken Smith http://www.combatveterancallcenter.com 2008-05-14T13:21:59Z 2008-05-14T13:21:59Z The "Combat Veteran Call Center" stands ready for any assignment, large or small, using the combat wounded as your agents. Each has undergone 600 hours of training, and each is eager for work. tag:newsfeed.connectionsmagazine.com,2008-05-14:1043675 Gary Pudles http://www.answernet.com 2008-05-14T11:48:47Z 2008-05-14T11:48:47Z This is inspiring. Thanks Peter and Connections Magazine for all of your contributions to the industry.