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Connections Magazine is the leading source of information for the Teleservice Call Center industry worldwide. It is available in print form, as well as electronically, plus provides many online resources, such as this newsfeed.
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Connections Magazine News and Information: Category Archive for Call Center Commentary
Call Center: The Wrong Way
Posted by Peter DeHaan at
8/7/2009 10:22 AM
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Call Center: The Right Way
Posted by Peter DeHaan at
8/7/2009 10:06 AM
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That's No Way to Run a Business
Posted by Peter DeHaan at
3/20/2009 7:11 PM
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eCommerce + Call Center = Success
Posted by Peter DeHaan at
1/22/2009 3:25 PM
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Happy New Year!
Posted by Peter DeHaan at
1/2/2009 6:18 PM
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Want More Sales? Check Your Email
Posted by Peter DeHaan at
12/11/2008 6:30 PM
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Outbound Calling is Not a Numbers Game
Posted by Peter DeHaan at
12/4/2008 5:21 PM
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Happy Thanksgiving Day!
Posted by Peter DeHaan at
11/26/2008 4:09 PM
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Can You Prove It?
Posted by Peter DeHaan at
9/17/2008 4:12 PM
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False Alarms and Other Considerations
Posted by Peter DeHaan at
9/10/2008 1:29 PM
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The Politics of Outbound Calling
Posted by Peter DeHaan at
9/4/2008 4:12 PM
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"One Moment Please, While I Disconnect Your Call"
Posted by Peter DeHaan at
8/28/2008 10:29 AM
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The Masses are Right about IVR
Posted by Peter DeHaan at
7/16/2008 2:11 PM
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Hiding Behind the EBR
Posted by Peter DeHaan at
7/2/2008 3:38 PM
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So, You're Being Acquired
Posted by Peter DeHaan at
6/11/2008 1:27 PM
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Bombay Calling
Posted by Peter DeHaan at
5/28/2008 2:17 PM
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Outbound Calling: Past, Present, and Future
Posted by Peter DeHaan at
4/2/2008 2:39 PM
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