Connections Magazine News and Information
Connections Magazine News and Information: Category Archive for news

FCC Mandates Paging Migration to Narrowbanding

Posted by Peter DeHaan at 1/30/2012 4:40 PM | Add Comment

Customer-Centric Focus with STA’s Latest Webinar Series

Posted by Peter DeHaan at 1/30/2012 3:46 PM | Add Comment

Professional Teledata Adds Call Center Analytic Reports

Posted by Peter DeHaan at 1/30/2012 3:12 PM | Add Comment

C3 Created 2,000 US Call Center Jobs in in 2011

Posted by Peter DeHaan at 1/27/2012 10:39 AM | Add Comment

TeleServices Direct Opens Call Center in Madison County

Posted by Peter DeHaan at 1/25/2012 4:13 PM | Add Comment

Oaisys Promotes Gary Kevin Dumbrowsky and Greg Floyd

Posted by Peter DeHaan at 1/24/2012 10:43 AM | Add Comment

Intelliverse Introduces Cloud Solutions for Contact Centers

Posted by Peter DeHaan at 1/23/2012 10:42 AM | Add Comment

Brandon Davis Joins DialAmerica

Posted by Peter DeHaan at 1/23/2012 10:41 AM | Add Comment

Call Center Week: June 04-08, 2012 (save 10%)

Posted by Peter DeHaan at 1/20/2012 4:32 PM | Add Comment

SatCom Marketing Named Time Warner Cable 2011 Vendor Of The Year

Posted by Peter DeHaan at 1/20/2012 10:39 AM | Add Comment

ATA Names New EVP of Membership Development

Posted by Peter DeHaan at 1/9/2012 10:15 AM

Etech Handled 10 Million Chat Sessions In 2011

Posted by Peter DeHaan at 1/4/2012 10:45 AM

ATA Names Christine Haerich as VP of Membership Services

Posted by Peter DeHaan at 12/20/2011 5:10 PM

ATA Annual Convention & Expo: April 29 – May 2, 2012

Posted by Peter DeHaan at 11/21/2011 10:05 AM

ATA Announces 2012 Board of Directors

Posted by Peter DeHaan at 11/9/2011 5:31 PM

OnviSource Introduces Automated QA

Posted by Peter DeHaan at 11/8/2011 4:13 PM

Startel Now Employee-Owned

Posted by Peter DeHaan at 11/8/2011 7:24 AM

Amtelco miOnCall Offers Calendar Sync

Posted by Peter DeHaan at 11/7/2011 11:08 AM

ATA "Call for Speakers" for 2012 Convention & Expo

Posted by Peter DeHaan at 11/3/2011 9:39 AM

CenturiSoft Announces Email Encryption

Posted by Peter DeHaan at 10/26/2011 11:01 AM

OnviSource Rolls Out OnviCloud; Named Top Partner

Posted by Peter DeHaan at 10/25/2011 12:30 PM

Professional Teledata adds “Secure Messaging”

Posted by Peter DeHaan at 10/20/2011 11:21 AM

2012 Call Center Summit - January 23-26, 2012

Posted by Peter DeHaan at 10/15/2011 6:18 PM

Pat Vos Is 2011 Tom Ryan Award Recipient

Posted by Peter DeHaan at 10/13/2011 11:32 AM

Amtelco’s Innovation Machine

Posted by Peter DeHaan at 10/4/2011 8:22 AM

ATA-SRO Seal of Accreditation Awarded to Etech Global Services

Posted by Peter DeHaan at 10/3/2011 9:20 AM

Hosting "Saves" Call Centers

Posted by Peter DeHaan at 9/6/2011 12:36 PM

Amtelco’s Appointment Reminder Available as Hosted Service

Posted by Peter DeHaan at 9/6/2011 11:11 AM

Amtelco’s Soft Agent Integrates with Cisco UCM and UCCE

Posted by Peter DeHaan at 8/8/2011 3:55 PM

FCC Chairman Genachowski Unveils Partnership to Create Jobs

Posted by Peter DeHaan at 8/4/2011 1:58 PM

Peter DeHaan Keynote Speaker at SNUG

Posted by Peter DeHaan at 8/4/2011 9:30 AM

Phil Grudzinski Selected to Head the ATA

Posted by Peter DeHaan at 7/26/2011 3:12 PM

Angela Morris Awarded Customer Engagement Professional Designation

Posted by Peter DeHaan at 7/26/2011 1:11 PM

Verint to Acquire Vovici

Posted by Peter DeHaan at 7/19/2011 3:58 PM

First-Ever ATA Midwest Chapter Meeting in Des Moines

Posted by Peter DeHaan at 7/12/2011 1:45 PM

Customer Management IQ and IQPC to Host International Contact Center Summit

Posted by Peter DeHaan at 7/1/2011 10:10 AM

Amtelco miSecureMessages Adds BlackBerry App

Posted by Peter DeHaan at 6/21/2011 9:03 AM

InfoCision Taps Real-Time Agent Personality Matching Technology

Posted by Peter DeHaan at 6/17/2011 2:51 PM

New State Regulations Effect Call Centers

Posted by Peter DeHaan at 6/10/2011 3:46 PM

FindATeleserviceAgency.com Adds New Headings

Posted by Peter DeHaan at 6/3/2011 4:34 PM

ATA Launches CEO Search

Posted by Peter DeHaan at 5/20/2011 4:16 PM

Quality Contact Solutions Expands At-Home Call Center Operations

Posted by Peter DeHaan at 5/20/2011 10:31 AM

Amtelco Provides Extra Agent Seats As Needed; Adds Colocation Services

Posted by Peter DeHaan at 5/3/2011 2:50 PM

Telescan Rolls Out Appointment Scheduler, Hosted Disaster Service

Posted by Peter DeHaan at 4/28/2011 5:56 PM

Rafael Manzon to Head Contact Center Compliance

Posted by Peter DeHaan at 4/6/2011 6:00 AM

Call Center Week to be in Vegas, June 13-17

Posted by Peter DeHaan at 4/5/2011 12:51 PM

Amtelco Introduces Notification System

Posted by Peter DeHaan at 4/4/2011 12:57 PM

2011 Call Center Salary Guide Available

Posted by Peter DeHaan at 3/22/2011 2:42 PM

ATA Convention & Expo Photos

Posted by Peter DeHaan at 3/15/2011 10:09 AM

Etech Launches Technology Division

Posted by Peter DeHaan at 3/9/2011 12:40 PM

Amtelco Introduces miSecureMessages Encrypted Messaging

Posted by Peter DeHaan at 3/7/2011 3:45 PM

LinxScheduler: Szeto’s New Workforce Management Software

Posted by Peter DeHaan at 3/7/2011 3:28 PM

CAM-X 2011 Events

Posted by Peter DeHaan at 3/5/2011 4:22 PM

OEO Association Meets in Vegas for Annual Meeting

Posted by Peter DeHaan at 3/4/2011 9:55 PM

Kasza to Serve TeamSNUG Board President

Posted by Peter DeHaan at 3/4/2011 3:02 PM

Answer Quick Receives Call Center Re-Certification

Posted by Peter DeHaan at 3/2/2011 8:05 AM

Call Recorder Identifies Agents by Their Voice

Posted by Peter DeHaan at 3/1/2011 1:04 PM

ATA Convention Update

Posted by Peter DeHaan at 2/1/2011 11:01 AM

Amtelco Receives US Patent; Unveils miOnCall

Posted by Peter DeHaan at 1/28/2011 5:57 PM

ATA Names Robert Kobek as Interim President

Posted by Peter DeHaan at 1/25/2011 1:55 PM

360'CRM Optimizes Vendor Partners for Time Warner Cable

Posted by Peter DeHaan at 1/21/2011 4:38 PM

NAEO Annual Conference to be Held March 13-16 in New Orleans

Posted by Peter DeHaan at 1/19/2011 1:18 PM

RDI Marketing to Acquire Client Development Services

Posted by Peter DeHaan at 1/19/2011 1:06 PM

Dean Garfinkel Joins Quality Contact Solutions

Posted by Peter DeHaan at 1/18/2011 11:02 AM

US Contact Centers Complaints Increase 40% During Downturn

Posted by Peter DeHaan at 1/17/2011 3:10 PM

Ameridial Names Mark Schmidt President

Posted by Peter DeHaan at 1/17/2011 8:31 AM

ATA Announces Convention Details

Posted by Peter DeHaan at 12/21/2010 9:55 AM

OnviSource and OEO to Hold Annual Meeting

Posted by Peter DeHaan at 12/20/2010 5:16 PM

Amtelco's Infinity Toggle Recording Provides PCI Compliance

Posted by Peter DeHaan at 12/20/2010 3:58 PM

Professional Teledata Releases PInnacle Web Portal V3

Posted by Peter DeHaan at 12/20/2010 3:40 PM

360'CRM Completes ATA-SRO Audit of Influent

Posted by Peter DeHaan at 12/10/2010 5:28 PM

OnviSource Introduces OnviServ for OnviCenter Product Suite

Posted by Peter DeHaan at 12/10/2010 9:46 AM

AnswerNet Certified as PCI Compliant

Posted by Peter DeHaan at 12/7/2010 4:34 PM

Opus Research Examines Transformation of Customer Contact Centers

Posted by Peter DeHaan at 11/23/2010 6:53 AM

Call Center Opportunity

Posted by Peter DeHaan at 11/17/2010 9:41 AM

Synergy Solutions Appoints Jim Plonsker as Sales Director

Posted by Peter DeHaan at 11/10/2010 5:31 PM

Amtelco's John Morley Retires

Posted by Peter DeHaan at 11/9/2010 11:05 AM

Harold Holmes Joins Telescan

Posted by Peter DeHaan at 11/5/2010 10:33 AM

Time Communications Earns Top Scores for Outstanding Call Center Service

Posted by Peter DeHaan at 11/4/2010 8:39 AM

Follow Connections Magazine on Twitter

Posted by Peter DeHaan at 10/29/2010 8:16 AM

CAM-X Continues Support of Breast Cancer Research

Posted by Peter DeHaan at 10/28/2010 8:41 AM

Trish Brown Receives 2010 Donald Swift Education Endowment

Posted by Peter DeHaan at 10/25/2010 2:41 PM

Alliance Data Achieves "Center Of Excellence" Certification

Posted by Peter DeHaan at 10/23/2010 12:28 PM

ATA Announces Convention Dates; Seeks Speakers

Posted by Peter DeHaan at 10/23/2010 8:58 AM

ATA-SRO Certified Auditor Lisa Jones Barksdale Joins Quality Contact Solutions

Posted by Peter DeHaan at 10/20/2010 9:50 AM

SQM North American Call Center Industry 2010 Awards Announced

Posted by Peter DeHaan at 10/18/2010 5:06 PM

360'CRM Completes ATA-SRO Audit of Global Callcenter Solutions

Posted by Peter DeHaan at 10/14/2010 9:19 AM

ATA Midwest Chapter Meeting November 11

Posted by Peter DeHaan at 10/7/2010 5:09 PM

PInnacle Freedom Surpasses 2.5 Million Calls, Enhances Service Capabilities

Posted by Peter DeHaan at 10/1/2010 3:15 PM

Amtelco Introduces Client Sharing Tools

Posted by Peter DeHaan at 10/1/2010 9:37 AM

Quality Contact Solutions Launches Home-based Contact Center Solution

Posted by Peter DeHaan at 9/30/2010 2:30 PM

Video-View Streamlines Call Center Agent Hiring

Posted by Peter DeHaan at 9/28/2010 9:32 AM

GCS Names Vice President & Regional Director

Posted by Peter DeHaan at 9/27/2010 10:51 AM

ATA and CIAC Announce Exclusive Contact Center Professional Certification

Posted by Peter DeHaan at 9/21/2010 5:11 PM

Etech, Inc Wins Outstanding Corporate Citizen Award

Posted by Peter DeHaan at 9/20/2010 1:55 PM

ATA Announces 2011 Annual Convention for March 2011

Posted by Peter DeHaan at 9/17/2010 12:22 PM

Telescan Completes Level 2 Technical Certification

Posted by Peter DeHaan at 9/17/2010 12:12 PM

The 2010 ATA Convention and Expo

Posted by Peter DeHaan at 9/13/2010 7:55 PM

Connections Magazine Announces 2011 Annual Buyers Guide

Posted by Peter DeHaan at 9/11/2010 2:52 PM

DialAmerica Attains Level 1 Payment Card Industry Compliance

Posted by Peter DeHaan at 9/10/2010 10:38 AM
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